Privacy Policy
Champion Bay Settlements respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, contact us, request a quote, or engage us to provide settlement and conveyancing services.
Personal information we collect
We may collect personal information from you when you contact us, complete a form on our website, request a proposal, or engage our services.
This may include:
your name
phone number
email address
postal or residential address
property address
details about your sale, purchase or settlement matter
identification information required for verification purposes
information provided by real estate agents, lenders, brokers, government agencies, legal representatives or other parties involved in your transaction
any other information you choose to provide to us
We only collect information that is reasonably necessary for us to provide our services, respond to your enquiries, meet our legal obligations, and manage our business.
How we collect your information
We may collect personal information directly from you when you:
complete a form on our website
email, call or message us
request a quote or proposal
engage us to act on your behalf
provide documents or information needed for your settlement
We may also collect information from third parties where it is relevant to your transaction, including real estate agents, financial institutions, brokers, government bodies, other settlement agents, lawyers, or authorised representatives.
How we use your information
We use your personal information to:
respond to your enquiries
prepare quotes, proposals or fee estimates
provide settlement and conveyancing services
verify your identity where required
communicate with you about your matter
liaise with parties involved in your transaction
meet our legal, regulatory and professional obligations
manage records, administration and business operations
improve our website, services and client experience
We will not sell your personal information to third parties.
Disclosure of your information
To provide our services, we may need to share your personal information with relevant third parties, including:
real estate agents
banks, lenders and mortgage brokers
government departments, land titles offices and revenue authorities
other settlement agents, conveyancers or lawyers
identity verification providers
software, cloud storage, email, accounting or website service providers
professional advisers, insurers or regulatory bodies where required
We only disclose information where it is necessary for your matter, required by law, or otherwise permitted under applicable privacy laws.
Website information and cookies
When you visit our website, certain information may be collected automatically, such as your browser type, device, pages visited, time spent on the site and general website usage data.
Our website may use cookies or similar technologies to help the site function properly, understand how visitors use the website, and improve the user experience.
You can adjust your browser settings to disable cookies, although some parts of the website may not work as intended.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored electronically, in cloud-based systems, email accounts, document management systems or physical records. We use reasonable administrative, technical and physical safeguards to help keep personal information secure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Accessing or correcting your information
You may contact us to request access to the personal information we hold about you, or to ask us to correct information you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making corrections.
How long we keep your information
We keep personal information for as long as needed to provide our services, comply with legal and professional obligations, resolve disputes, maintain business records and meet regulatory requirements.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Links to other websites
Our website may contain links to external websites. We are not responsible for the privacy practices, content or security of those third-party websites. You should review the privacy policy of any external site you visit.
Privacy complaints
If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve the issue.
You can contact us at:
Champion Bay Settlements
Email: office@championbaysettlements.com.au
Phone: (08) 9921 6077
Address: Suite 1 Post Office Plaza, 52 Durlacher Street, Geraldton WA 6530
We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
Last updated: 15 June 2026